FAQ

This page offers a list of frequently asked questions and answers.

What file format does the Nation Reach system accept?
Our system accepts most popular file formats including .CSV and .TXT.

Does Nation Reach require a contract?
No, we do no require a contract. Our service is offered on a month to month basis with no cancellation penalties.

What form of payment does Nation Reach accept?
We accept all major credit cards.

Does Nation Reach offer a free trial of the service?
From time to time, we offer a free trial to new prospective clients. Please contact us to learn more.

Does Nation Reach offer support?
The system is extremely easy to use. In addition, we offer free phone and email support during normal business hours.

Is Nation Reach HIPAA Compliant?
Based on the definition of HIPAA, appointment reminder services are not subject to HIPAA compliance. Nation Reach is NOT a HIPAA covered entity and therefore is not required by law to certify for compliance. Because our clients are required to be compliant with HIPAA, Nation Reach has taken actions to monitor HIPAA rules, regulations and guidelines. For more information, please visit the link: http://www.cms.gov/HIPAAGenInfo/06_AreYouaCoveredEntity.asp

What does the Nation Reach Service Cost?
The cost is based on several factors based on specific usage requirements. In most cases, the cost of our service represents a 50% or more cost savings as well as an increase in revenue.